Guest engagement shouldn't be hard. Concierge helps you to automate recurring conversations. Import reservations from your PMS and give conversations more context.
Based on previous messages, Concierge can suggest the right answer.
Don't type the same over and over again, with Concierge your FAQ will be handled automatically.
By importing your latest reservation data, Concierge can show all guest related data.
See in which country the guest is located, which language the guest speaks and which pages the guests has visited.
Half Human / Half Robot
| Intention | Answer | |
|---|---|---|
 | Check-in time | You'll recieve an SMS when your room is ready so you can check-in earlier! The latest 15.00 |
| Check-out time | Check-out time is 11:00 |
| Where can I park? | You can park around the corner! Here is a Google Maps link |
| How do I reach the hotel | From the central station you take the 2nd way to the left. Here is a Google Maps link |
| Is the water safe to drink? | Sure! It even tastes good :) |
| Wifi | The network is called 'Bookboost Wifi' and the password is 'messaging' |
| Can I store luggage? | You can store your luggage at the reception |
| How do I reach the spa? | The entrace is on the 1st floor, you will see the signs. Did you know you can book the spa via this chat? |
| Can I have a baby bed? | Sure you can! Just send us a message and we'll bring it to your room :) |
| Can I have extra sheets? | We understand you can feel cold we'll bring you some extra sheets! |
| Add new intention | Add new answer |
| ID | Guest Name | Check-in | Check-out | Stage |
|---|---|---|---|---|
| 1 | Sara Friedman | Post-Stay | ||
| 2 | Sara Friedman | Pre Arrival | ||
| 3 | Sara Friedman | Pre Arrival |
Approach your online guests, at the right moment, at the right time on your website. Be sales focused and accomplish great results.
Besides that online booking services charge high commission fees, they also kidnap relationships between hotels and their guests. At Bookboost we want to turn the tide and bring the hotels back into direct connection with their guests.
Increase your REVPAR up to 12%, while offering promotions and services via messaging
Messaging increases the level of service. Guests are happier when your hotels are easiliy approachable.
Increase loyalty with the creating a relationships between the guest and your hotel
