Chatbots are taking over more and more when it comes to messaging; and for good! The automation of simple requests and inquiries can save you a lot of time, without risking the human feeling of good service.
Simple Chatbot automations can handle linear requests that end with a definite contextual answer without ambiguity. “When does the pool close?” would make the bot answer “Hey, the pool closes at 9pm. Don’t forget your towel” or whatever else you’d like.
Complex chatbot automations can resolve more complex situations for you without the need for human oversight. The moment the Bot can’t accommodate the service request any further, staff is notified and enabled to take over the conversation in a second.